Lisbon CX event is coming soon. 2 weeks left to 5th-6th November 2024 and I am still preparing my memo: another important topic to explore and discuss with the attendees is how AI is significantly transforming retail customer experience (CX) and in which key ways. We have high expectations on AI as a tool (accelerator...Read More

I have the privilege to participate to the CX RETAIL EU EXCHANGE in Lisbon – 5th-6th November 2024 – a lot of exciting topics are hitting my attention: the first one is about links between customer experience, brand, product, and marketing. They are deeply interconnected and mutually reinforcing. I am preparing for the 2 days...Read More

In my career journey I was responsible for multiple business transformation programs and a challenging part of this amazing adventure is managing contrarian individuals and it’s also valuable when handled effectively. The ability to adapt the management style to the person and the context is the key for a leader and contrarian thinkers can offer...Read More

Some years ago, I discovered I have a talent in Mentoring: it was easy for me to transfer experiences, share tips and “provoke” people cultivating their talents, self-esteem and courage. I did it with my teams along my career and it was so natural and gave me great satisfaction. Then, joining PWN Paris, the French...Read More

We were told that “people avoid and scare changes” and, more than a habit or behavior, I believe it’s a leadership issue. Changes are evolution and transformation, since “nothing is created nothing is destroyed everything is transformed” (cit. Heraclitus) In my career experiences with transformation, I experimented and learned a lot: Coping with different people...Read More

The world is changing!?! Yes, the world is changing and will change, but it’s changing since every time, maybe today quicklier, suddenly, not always predictably, and, sometimes, not as we were expecting. It’s evolution, it’s transformation. In business the Director of Transformation role is crucial for driving organizational changes andleading strategic initiatives to improve business...Read More