From authority to collaboration We are told that during centuries Leadership has shifted from authoritarian models to collaborative approaches, however, in my analysis and from my perspective, effective leaders adapt their style to the context, people, and goals—a concept I refer to as “situational leadership.” My experience in diverse environments, such as M&A and corporate...Read More

In today’s rapidly evolving digital landscape, one of the most pressing challenges businesses face is the growing disparity between executive perceptions of customer experience (CX) and the actual sentiments of customers. As artificial intelligence (AI) continues to empower consumers with unprecedented choices, organizations must transcend traditional transactional interactions to foster authentic, lasting relationships. The Challenge...Read More

The most difficult component in human relationships is giving / receiving feedback. In my experience, feedback is one of the most powerful tools for professional and personal development—yet it remains one of the most misunderstood and underutilized. When harnessed correctly, feedback can drive innovation, strengthen collaboration, and accelerate growth. But too often, it falls short...Read More

In today’s fast-paced and interconnected business landscape, seasoned leaders who excel at “connecting the dots” play a crucial role in driving business development and enhancing customer experience: their unique ability to synthesize information across various functions, industries, and timeframes sets them apart, enabling them to navigate complexities and foster growth. Here’s how these leaders make...Read More

Being interviewed at the 9th April 2025 LEADERS OF TRADE event in Warsaw, I had the opportunity to share my viewpoint on Retail and store experiences, considering that today we have 6 generations of customers, each of them with specific expectations, and from a sales & marketing perspective, this is a great challenge. Here a...Read More

In Retail and Hospitality, the talent shortage – or the competitive world of talent acquisition – is a matter of discussion: in companies, in events, and quite everywhere; and apparently it’s the biggest concern these sectors are facing, as they say in webinars, in roundtables and in dedicated events. From my experience and my perspective,...Read More

The transition from being a top salesperson to a sales manager is a significant shift that often presents unique challenges. While excelling in sales requires a specific set of skills, managing a team demands a different approach and mindset and this misalignment can lead to inefficiencies and dissatisfaction if not addressed proactively. The Skill Gap:...Read More

The corporate landscape is undergoing a profound transformation, marked by an unprecedented wave of CEO departures and this shift signals a significant change in leadership dynamics, driven by economic volatility, global trade tensions, and activist investor pressures. As executive tenures are reshaped, the need for adaptive leadership has never been more urgent. The Technology Sector:...Read More

The Interconnected Ecosystem of Fashion Retail Success In the dynamic world of fashion retail, achieving great performance is not just about having the right products; it’s about cultivating a complex, interconnected ecosystem that seamlessly integrates customer experience (CX), employee experience (EX), the expertise of seasoned executives, and brand enhancement. This ecosystem, when optimized, can drive...Read More

As we step into 2025, the mergers and acquisitions (M&A) landscape is brimming with renewed confidence: a staggering 87% of professionals anticipate growth, marking a significant rise from last year’s 50% and this optimism signals a pivotal shift in the retail sector, moving beyond distress-driven transactions and focusing on larger, more strategic deals. The Shift...Read More